Order Cancellation Policy

Need to Change Your Mind? We know that plans don't always stay the same! We’re here to help make adjustments as easy as possible because we value your trust and flexibility.

• Catching it Early: If your order hasn't shipped yet, you’re welcome to cancel it for a full refund. Just send us a message via WhatsApp or email, and we’ll take care of the rest.

• Too Late to Cancel? If your package is already with the courier, we cannot stop the delivery. In this case, please refer to our Returns & Exchange guide once it arrives.

• Getting Your Money Back: Once your cancellation is confirmed, expect your refund within 7–10 business days.

• How to cancel: When you contact us at contact@elarajewelry.shop or 03331131111, let us know your order number and why you're canceling, it helps us grow and serve you better next time.